Privacy Policy

Effective Date: 22/09/2025

Company: Scalix (“we”, “our”, or “us”)
Service: Scalix (the “Service”)

We respect your privacy. This Privacy Policy explains what personal data we collect, how we use it, and your rights.

1. Information We Collect

When you use Scalix, we may collect:

• Account Information: Name, email, billing details.
• Payment Information: Processed securely through Stripe (we don’t store full card details).
• Onboarding Data: Information you submit about your business for us to create your website.
• Usage Data: How you use the Service (e.g., logins, features used).
• Website Analytics: Data from the websites we create and host for you (traffic, performance metrics, etc.).
• Cookies & Tracking: We use cookies and similar tools to improve our Service and for marketing.

2. How We Use Your Information

We use your data to:

• Provide, maintain, and improve the Service,
• Process payments and manage subscriptions,
• Create and manage your website,
• Communicate with you about updates, support, and marketing,
• Analyze performance and usage,
• Meet legal obligations.

3. Sharing Your Information

We don’t sell your personal data. We may share data with:

• Service Providers (Stripe for payments, Supabase for authentication/database, hosting providers, email platforms),
• Legal Authorities if required by law or to protect our rights,
• Marketing Tools (analytics, email marketing platforms).

4. Data Retention

We keep your data only as long as needed to provide the Service or as required by law. If you delete your account, we’ll remove your personal data unless we must keep it for legal, tax, or security reasons.

5. International Users

We are based in the United Kingdom, but our customers are worldwide. By using the Service, you consent to your data being transferred and processed outside your country, including in the UK and EU.

6. Your Rights (GDPR / UK-GDPR)

If you are in the UK or EU, you have rights over your data, including:

• The right to access, update, or delete your data,
• The right to object to processing,
• The right to withdraw consent (e.g., marketing emails),
• The right to request data portability.

To exercise these rights, contact us at: hello@scalix.vip.

7. Cookies

We use cookies to:

• Remember your preferences,
• Analyze how the Service is used,
• Run marketing campaigns.

You can control cookies in your browser settings. For more details, see our Cookie Policy.

8. Marketing Emails

We may send you updates, offers, or newsletters. You can unsubscribe at any time by clicking the link in our emails.

9. Security

We take reasonable measures to protect your data, but no system is 100% secure. We cannot guarantee absolute security of your information.

10. Children’s Privacy

We don’t knowingly collect data from children under 13. If you’re under 18, you should only use the Service with parental consent.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are significant, we’ll let you know by email or via the Service.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at:
📧 hello@scalix.vip